Refund Policy
Effective Date: July 24, 2026
At Chunkess King Ventures Ltd, customer satisfaction is important to us. This Refund Policy explains the circumstances under which refunds may be granted.
General Policy
Refunds are considered on a case-by-case basis depending on the product or service purchased.
Scope
This Refund Policy applies to payments made for products and services offered by Chunkess King Ventures Ltd through our website or any of our approved payment channels.
Products
Refund requests for physical products may be approved where:
– The wrong item was supplied.
– The product arrives damaged.
– The product is defective.
– The product cannot be delivered due to reasons attributable to Chunkess King Ventures Ltd.
Returned products must be unused where applicable and reported promptly after delivery.
Services
Due to the nature of our business, many of our services involve consultancy, project management, procurement, logistics, contracting, manufacturing support, digital solutions, and customized business services.
Because these services often involve planning, professional expertise, or work that begins immediately after engagement, payments for services already rendered or substantially commenced are generally non-refundable.
Where work has not commenced, a refund request may be considered after deducting any administrative costs, third-party charges, or expenses already incurred.
Refund Request Process
To request a refund, please contact us with the following information:
- Full Name
- Invoice or Order Number
- Payment Reference
- Reason for the Refund Request
- Supporting documents or photographs (where applicable)
Refund requests should be submitted within a reasonable period after the issue is discovered.
Refund Processing
If a refund is approved, it will be processed through the original payment method whenever possible.
Please allow 7–14 business days for approved refunds to be completed, depending on your payment provider or financial institution.
Non-Refundable Transactions
Refunds will generally not be provided for:
- Services that have already been completed.
- Consultancy or advisory services already delivered.
- Customized or special-order products.
- Products damaged through misuse after delivery.
- Payments made contrary to the agreed contract or quotation.
Changes to this Refund Policy
Chunkess King Ventures Ltd reserves the right to amend this Refund Policy at any time. Any updates will be published on this page with a revised effective date.
Changes to these Terms
We reserve the right to modify these Terms and Conditions at any time. Updated versions will be published on this page.
Contact Us
If you have any questions regarding this Refund Police or wish to request a refund, please contact us using the details provided on our Contact page.